We are a well-renowned business consulting agency that services the greater Fresno area. Our personalized approach to our clients and their customers increases brand visibility which helps acquire new customers, increase sales conversions through delivery, and gain market share. Here with us, our Customer Service & Sales Associate is a huge reason why we succeed. We encourage creativity and invest in each team member's development and success.
The Customer Service & Sales Associates are responsible for educating customers, answering questions, being an expert in product and service knowledge, and strategizing new innovative ways to heighten customer satisfaction. Our next Customer Service & Sales Associate values hard work, dedication to a larger goal, and is enthusiastic about working with people.
Responsibilities of the Customer Service & Sales Associate:
- Redefine relationships with our new and existing customers, provide insight, and answer questions, creating ultimate brand loyalty and customer retention
- Educate oneself and become the expert in clients’ products and services to better inform customers of their features and benefits
- Utilize top-notch negotiation skills throughout the sales process, when needed, and upsell when applicable
- Ensure customer satisfaction is met to the highest level with each interaction
- Support the sales team to help close any sales opportunities, furthering the relationship while bolstering revenue
- Work with the rest of the entry-level Customer Service & Sales Associate team
Qualifications and Experience we look for in a Customer Service & Sales Associate:
- A high school diploma or GED equivalent is required
- 1+ years of experience in a customer service, hospitality, entry-level, or other related fields is highly preferred
- A friendly, energetic, and professional demeanor with the client comes first attitude
- The ability to work in a fast-paced and team-oriented environment, surrounded by clients and other entry-level Customer Service & Sales Associates
- Above-average communication skills
- Drive and ambition to surpass expectations and team goals
Benefits of working with us as our next Customer Service & Sales Associate:
- Competitive compensation package
- Growth potential with mentorship from upper-level management
- Company-sponsored travel for conferences and networking events
- All major holidays off
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