Customer Success Associate
COAST Products
Full-time
On-site
Portland, Oregon, United States
$21 - $24 USD yearly
About the Company
COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives, rechargeable batteries and multi-purpose tools that will make our user’s life safer, easier, and more enjoyable. Our products can be found in all major retailers and distributors in the USA and 30 foreign countries.
About the Position
Our Customer Success team embodies the voice of COAST, delivering our most personal and impactful brand experiences. As a key member of this team, your friendly, professional, and solution-oriented approach will not only shape our customers' perception of COAST but also drive meaningful sales growth. We seek a dynamic individual who is passionate about contributing to our legacy of innovation, leveraging creative problem-solving to exceed customer expectations and foster lasting relationships that translate into business success.
Responsibilities:
- Efficiently respond to customer inquiries via phone, email, walk-ins, and live chat, while identifying sales opportunities.
- Greet customers at the front desk, providing a warm and welcoming first impression to enhance the overall customer experience.
- Assist with order placement and troubleshooting, ensuring a seamless experience that encourages repeat business.
- Process warranty claims with a focus on customer satisfaction and upsell potential.
- Provide detailed product information to guide purchasing decisions and promote COAST products.
- Maintain professionalism in all interactions, building long-term customer relationships.
- Act as a brand ambassador, using product knowledge to enhance sales efforts.
- Collaborate with the Customer Success team to resolve issues and identify cross-selling opportunities.
- Share insights on customer trends and sales opportunities with management to drive improvements.
Requirements
- Empathetic and motivated to ensure excellence in every customer interaction
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Self-motivated multitasker with a high sense of urgency and ability to prioritize
- Strong computer skills with the ability to quickly learn and master new systems
- Experience with ZenDesk and Shopify a plus
COAST is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
This is a full-time, Hybrid position 3 in office, 2 WRH, from COAST’s Portland, Oregon HQ office location.
Hours are 7:45a-5p.
COAST Products
8033 NE Holman Portland, OR 9721
Compensation Details
Salary $21- $24 DOE
PTO 10 days, in addition, COAST offers 7 paid days for Holidays.
Kaiser Health Plan Effective the 1st of the month following 30 days from FTE hire date.
401K w/ matching Effective 1-year after FTE hire date