Customer Success Manager
Sterlitech CorporationJob Title: Customer Success Manager
Reports to: Director of Sales
Hybrid-Remote, Washington-based
As the Customer Success Manager, you will be responsible for overseeing day-to-day execution of all areas of customer service and sales support, necessary to deliver high quality filtration products and timely shipments that exceed our customers’ expectations. This is an integral role that works closely with our customers, and our sales team, to provide a superior and positive experience for our customers and your team; you are the internal customer advocate.
THIS IS A NON-QUOTA CARRYING POSITION.
- Hire, train, develop and manage a Sales Support Team
- Serve as the escalation point for customer service issues
- Customer Facing Communication. You will need to interact with customers, other departments and partners. Your ability to communicate effectively will be important in many forms including face-to-face discussions, emails, and presentations.
- Participation and visibility with the Leadership Team
- Develop, implement and track operational plans to achieve Key Performance Indicators (KPI’s); provide guidance and support to team members to enable them to deliver on the targets
- Prepare and report monthly, quarterly and annual results of KPI’s; communicate with leadership to convey progress, challenges & solutions
- Identifying opportunities for improvement in the department and drive process improvements
- Serves as Key Process Owner for Sales Process in ISO 9001
- Bachelor’s degree, majored in Business administration, science, supply chain, or international trade, or equivalent
- 2+ years working in a customer service position
- Experience with CRM Systems (Netsuite, Salesforce, etc)
- Ability to navigate a Tech Stack
- MUST HAVE 2+ years’ experience managing/supervising a team (managing a virtual team is a plus!)
- Ability to accept and provide constructive feedback
- Takes responsibility and demonstrates eagerness to learn new skills
- Detail oriented and well organized
- Strong communication skills
- A nice to have, but not necessary: Inside sales experience
About Sterlitech:
Sterlitech Corporation provides superior laboratory products, specializing in flat sheet filter membranes and bench scale testing equipment for a variety of industries, including life science, environmental, occupational health and safety, petrochemical, fossil fuels and biotech. For precision and accuracy, Sterlitech’s membrane disc filters, filter holders, silt density index test kits, and syringe-and-capsule filters are consistently relied upon to assure exceptional results.
Great team environment — we are proud of the family-oriented culture that we’ve cultivated here at Sterlitech. With 50 employees, we’re a smaller company, and you’ll find that people enjoy working here.
Excellent compensation — in addition to a competitive compensation plan, we offer a comprehensive benefits package that includes Medical, Dental, Life and Disability insurance, a 401(k) plan, PTO, holidays and more.
Sterlitech Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $73,000 annualized, with a bonus potential, exclusive of fringe benefits or potential bonuses. If you are hired at Sterlitech, your final base salary will be determined based on factors such as geographic location, skills, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous benefits package, including company paid health insurance, 401(K) retirements savings plan with employer match, 3 weeks PTO per year, and more.
About Sterlitech:
Sterlitech Corporation provides superior laboratory products, specializing in flat sheet filter membranes and bench scale testing equipment for a variety of industries, including occupational health and safety, petrochemical, fossil fuels and biotech. For precision and accuracy, Sterlitech’s membrane disc filters, filter holders, silt density index test kits, and syringe-and-capsule filters are consistently relied upon to assure exceptional results.
Great team environment — we are proud of the family-oriented culture that we’ve cultivated here at Sterlitech. With 50 employees, we’re a smaller company, and you’ll find that people enjoy working here.
Excellent compensation — in addition to a competitive compensation plan, we offer a comprehensive benefits package that includes Medical, Dental, Life and Disability insurance, a 401(k) plan, PTO, holidays and more.
Sterlitech Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.