Technical Support Engineer - Mining Technology

IDS, GeoRadar, NA, - A Hexagon Company, is a leading global provider of Interferometric Radar solutions & Ground Penetrating Radar (GPR).   We create high-performance radar technology products for professionals around the world for a wide range of non-military applications including mining, civil engineering, utility detection and mapping, archaeology, security and public safety, and “smart farming”.

Our focus is on delivering leading edge, best-in-class solutions through a continuous commitment to product excellence, advanced Research and Development and a dedicated pursuit to creating application-specific, innovative and cost-efficient state of the art systems.
Over the years we have continuously pioneered the use of our radar technologies into new and creative applications as breakthrough products in this domain.

IDS GeoRadar, NA has an immediate opportunity for a Technical Support Engineer as part of the IBIS Team in our Lakewood Colorado office. The IBIS systems are used to monitor ground movements in potentially unstable slopes to determine the risk of failure of that specific slope.

Main Functions
As a Technical Support Engineer, you will be responsible for the following:

• Commissioning, maintenance and decommissioning of the IBIS ground based synthetic aperture radar systems
• Training the customers on IBIS radar systems and software
• Training the support team members on additional analysis and processing software, troubleshooting, and testing procedures, best commissioning, maintenance and decommissioning practices
• Assisting the customers and the support team via phone calls and/or emails for any questions, issues and concerns on IBIS Radar systems and software
• Providing customer support by taking part in the 24/7 on-call rotations
• Troubleshooting, repairing, testing and preparing shipments of any IBIS Radar system equipment to a customer site, support team member on site, or back to the manufacturer
• Following the proper inventory management policies
• Maintaining good work habits along with good care of company provided tools, phones, and laptops
• Tracking any customer support issues accurately in Salesforce case management database

Travel
The position requires travel at least 50% of the time, within USA, but may also require outside of USA, for example, Canada, Mexico, Central America, S. America, and/or the Dominican Republic where it will be required to work outdoors for extended periods in all weather conditions. This position may also require travel to Europe for training. Work trips typically can be 5-7 days, dependent customer location. In some cases, the work trip could be longer than 7 days. The work trips can be scheduled with minimal notice and might continue to weekend. 
Skills required
Our ideal candidate
- Associates Degree required, Bachelor’s degree preferred with an academic focus and or strong accumulated skills in electrical, mechanical, geotechnical engineering, or geo-science-related field.
- Ability to work outdoors for extended periods of time in all weather conditions
- Strong computer skills
- Ability to troubleshoot electrical systems and circuits
- Excellent verbal and written communication skills
- Experience with Microsoft Office tools
- Ability to travel 50% of the time with minimal notice which might be on the weekends and or Holidays.
- Ability to participate in a 24/7 technical support on-call rotation which will require work to be before and after business hours including the weekends and holidays.

Desirable Skills
- Good understanding of InSAR principles and theories
- An understanding of networking and communication between various devices in a network
- Network troubleshooting experience
- Good understanding of structural geology, geological principles, and their applications for slope movement analyses
- Knowledge of basic small diesel engines and repair experience
- Ability to tow and maneuver a utility trailer
- Customer service experience
- Experience in the mining field
- Bilingual in French &/or Spanish is a plus

Compensation
Target compensation is $65k - $70k per year plus a bonus based on company performance.
401K matching up to 6% of base pay. PTO. Medical, Dental, Vision, Healthcare FSA and no cost Life Insurance.
Other insurance options including accident, critical illness, hospital care, accidental d&d and
short & long-term disability are available at reduced/negotiated costs. We also offer commuter benefits and programs for employee assistance, legal advice and identity protection.

Disclaimer notice
IDSNA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.