''Chiller'' (Magnetic Bearing) Technical Support Specialist

NOW HIRING IN YOUR AREAS!!

Are you looking for a job in an ESSENTIAL service where you can advance your career?

The Smardt family is growing and we need an exceptional, motivated, flexible and solution-oriented person to help us reach new levels. We are looking to add a Technical Support Specialist to our PSST department.

Reporting to the Technical Support Manager - West, the ideal candidate will ensure that our client base is well taken care of and that technical issues are addressed expeditiously in order to not only create a great customer experience but also to ensure warranty spending is within budget.

TASKS

Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area  (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States.

Tasks includes, but are not limited to:

o    Analyzing data remotely gathered from site to diagnose issues.

o    Being deployed to site to work directly with equipment and parties related.

o    Participating in RCA/8D team activities

o    Working with Suppliers (technical matters)

o    Working with Engineering, Controls, Manufacturing and Quality

• Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to:

o    Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development

o    Mobilize to site as required to better understand operational challenges, gather data and interface with clients

o    Arrange support from adjacent departments as needed

• Corrective and containment actions

Essential Requirements

    Excellent analytical and problem-solving abilities

• Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years)


• Practical experience with oil free chillers and magnetic bearing compressors


• Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement


• Resilient, flexible, self-motivated

o          Work well autonomously and in a team environment

• Able to work efficiently and communicate clearly under pressure


• Excellent relationship management skills with the ability to engage, negotiate and manage customer needs


• Able to drive results, maintain and/or improve customer satisfaction

Benefits

• Competitive salary


•  Basic group insurance paid 100% by the employer

• Employer 401K matching (up to 6%)

• Opportunity for career advancement


• Annual performance reviews


• Training program


• Growing business and industry