Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.
Job Title: Customer Success Manager
Location: Remote from New Jersey, Pennsylvania, and/or Connecticut Only
Function: Customer Success
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sitero is seeking a highly motivated and strategic Customer Success Manager (CSM) to play a pivotal role in supporting Sitero's global customer base. The Customer Success Manager is responsible for deploying Sitero’s Customer Success strategy as set forth by our President and VP of Customer Success. This position will primarily be the bridge between customer and Sitero in driving the ‘customer experience’ process from RFP through account renewal and management. We at Sitero believe in providing our customers with a White Glove level of customer service, therefore you will play a pivotal role in the blueprint of this department. The role is a bridge that connects Sitero’s Clinical and eClinical service and technology offerings across our existing customer base. Working cross-funcitonally both internally and externally, this role is responsible for managing all our customer relationships to ensure customer satisfaction and account growth objectives are achieved. Through this process you will ultimately drive net-new business for Sitero by driving existing customer relationships forward.
RESPONSIBILITIES
EDUCATION AND EXPERIENCE REQUIRED:
COMPENSATION & BENEFITS:
Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.
EMPLOYMENT TYPE:
Full Time, Permanent
COMMITMENTS:
DISCLAIMER:
Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.