Customer Success Manager

Description

Oracle's Government, Defense and Intelligence business has an opportunity for an energetic technical leader to partner with sales team for implementation of cloud solutions. This leader will have technically-diverse background, be adept at managing client relationships and building rapid rapport internally and externally. This role requires a customer first mindset, and will play a critical role in making our customers adoption of cloud successful. Passion for technology, a sense of urgency, and an ability to clearly and concisely communicate at all levels are absolutely required.

Overlay sales personnel providing specialist cloud migration expertise and general technical assistance to Air Force clients as part of a matrixed sales team. Client success and satisfaction is critical in this role.

Career Level - IC5

Responsibilities

What you will do:

A key, client-facing, member of the sales team to architect technical solutions, and develop and execute solution strategies for GDI/Air Force market.

• Assists new clients in cloud migration strategies, and provides hands-on assistance (or coordinates) when necessary. 


• Laser focus on increasing cloud consumption as quickly as possible - both with new workloads and existing/adjacent workloads.


•  Manages solution opportunities to obtain appropriate and necessary resources for all qualified opportunities. 


• Leads teams in the sales process for establishing market visibility and deal visibility.


• Presents/demonstrates solution to high level clients and industry conference attendees.


• May provide training to field sales on industry/solutions. 


• Builds and maintains a network and up to date specific industry or product knowledge.


• Partners with sales representatives to qualify and close new business on Oracle solutions.


• Provides specific industry or product expertise to facilitate the closing of deals within sales representatives territory. 
  
   

What you will bring (Requirements):

• Subject matter expertise in industry/product space. 


• Knowledge of key industry leaders and management. 


• Presentation and product demonstration experience. 


• Must have experience as a cloud solution architect designing and implementing business/mission-critical systems


• Sales mentality 


• Prefers experience driving and developing business


• Must have Database knowledge and experience ( preferably Oracle Database). 


• Previous consultative selling experience preferred. 


• Knowledge of Oracle competition. 


• Excellent communication, negotiating, and closing skills with prospects and customers. 


• Travel may be needed. 


• BA/BS degree or equivalent experience

 

Must possess or have the ability to obtain and maintain TS/SCI security clearance required. 

#LI-PA4

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $140,000 to $232,300 per annum. May be eligible for equity and compensation deferral. Eligible for commission with an estimated pay mix of 50/50 - 70/30.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.