Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid

Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid, Req#3017892

This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017

We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design.

Summary of Responsibilities

• Discover User Opportunities
  • Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
  • Conduct user research with patients, staff, providers, and other stakeholders
  • Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
  • Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
• Execute Service Design:
  • Develop and validate personas, journey maps, and touchpoint
  • Develop service blueprints to understand operations, clinical, and technical systems
  • Design ideal and holistic persona experiences across a complex ecosystem
  • Work across various digital products and domains, adapting to diverse project needs
• Review and Improve UX/UI Designs:
  • Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
  • Advocate for human-centered design throughout the product development process
  • Improve the accessibility of experiences for all users, adhering to best practices and guidelines
• Collaborate with stakeholders and improve how we work
  • Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing team
  • Help improve our design processes, systems, and tooling

Desired Qualities

• High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
• Curious: Eager to learn, inquisitive, focused, and engaged
• Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
• Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
• Effective Communicator: Empathetic listener with strong written and verbal communication skills
• Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient

Key Tools

• Figma
• Mural
• UserTesting
• Atlassian products (e.g., Jira, Confluence)
   

Minimum Education                                               
Bachelor?s Degree 

Minimum Experience 

• Four or more years of related experience
• 1-2 years of direct experience in digital product design or related field strongly preferred
• Healthcare knowledge is preferred but not required

M5L - HSO Digital Experience - MSH, Mount Sinai Hospital