Technical Support Specialist

Toole Design Group in Kansas City is looking to hire an experienced and talented full-time Technical Support Specialist. Are you energized by solving complex IT problems? Do you get bored giving the same troubleshooting script repeatedly over the phone? Are you excited by the opportunity to take ownership of IT initiatives? If so, please consider joining our Kansas City team.

This Technical Support position with a focus on IT helpdesk support and customer service earns a competitive salary and great benefits, including medical, dental, vision, life insurance, disability, a health savings account (HSA), and a flexible spending account (FSA). We practice what we preach and ensure that our employees also have access to transportation by providing them with financial incentives to bike, walk, or use transit for a better quality of life.

About Toole Design

Toole Design is the leading engineering, planning, and landscape architecture firm specializing in multimodal transportation. Since our start in 2003 as a single office in Maryland, we have expanded throughout the United States and Canada. Our talented team of planners, landscape architects and engineers are committed to delivering quality work that meets the needs of all people, regardless of age, ability, race or gender. We have been named a "best firm to work for" and have one of the lowest staff turnover rates in the industry.

Every project our employees deliver directly and positively affects our communities. We are industry-leading experts, and we work hard to encourage a collaborative and team-oriented environment.

A Day in the Life of a Technical Support Specialist

As a Technical Support Specialist, you'll be part of our IT team connecting our North American offices and our people together. New team members will depend on you to get them started off on the right foot by setting up their accounts and equipment. You'll be responsible for supporting the various technology systems that link us together and will have the opportunity to learn about the newest technologies and tools, collaborating with highly skilled technical and administrative staff, and solving problems as they arise. You'll work for a company that values your strengths and encourages you to grow your career while working with a creative and dynamic team.

We are targeting a salary range of $55,000.00 to $63,000.00 for this position.

Qualifications of a Technical Support Specialist:

• 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A+ preferred)


• Experience with a Windows-based environment


• Basic understanding of networking, VPNs, Firewalls


• Strong attention to detail


• Strong organizational skills

It would be a plus if you have:

• Experience with Microsoft 365


• Experience supporting CADD (Autodesk and Bentley), GIS (ESRI and QGIS), or Design (Adobe CC) software


• Experience using configuration management tools such as Microsoft Intune/Autopilot


• Experience in cybersecurity best practices

Work Schedule for a Technical Support Specialist:

This full-time position typically works a flexible schedule of 40 hours a week. We also provide employees with the flexibility and necessary equipment to work from home 2-3 days per week. We are in the process of moving our office, however the selected office will be centrally located and easily accessed on foot, by bicycle, and via transit.

Ready to Join our Kansas City

We understand your time is valuable, so we have a quick and easy application process. If you feel that you would be right for this Technical Support Specialist position, please fill out our application by clicking on the link on this page.

We're proud that about half of our managers are women and we are committed to achieving racial diversity in our leadership as well. Toole Design is a woman-owned business and an equal opportunity employer (EO/AA/VEV/Disabled employer).

Individuals may request accommodations or assistance with the application process by contacting 301-927-1900 and asking for Human Resources or emailing HR@tooledesign.com.

For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.