Sr. UX Designer

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia.  90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Sr. UX Designer will create engaging digital experiences that empower our members to achieve their fitness, health, and wellness goals. Reporting to the UX Manager and partnering closely with Product Management, this role will transform research insights and requirements into wireframes, detailed user flows, and functional prototypes. In this role, you will work across both web and app, accounting for both the gym and home settings as we craft effective solutions. Collaborating with Design, Product, and Development teams, you will bring expertise and leadership to every project, leveraging best practices informed by research and tailored to project goals, constraints, and context.

Candidates will need to provide an online design portfolio for review.

• Translate product requirements into user-centered designs. Approach early project stages with confidence, surfacing key questions and navigating ambiguity. Collaborate closely with Product and Engineering to deliver thoughtful, effective solutions that meet the needs of prospects and members throughout their user journey.
• Cultivate a deep understanding of our users—their needs, journeys, expectations and pain points. Collaborate with the UX Manager and Product team on research and user testing, bringing your knowledge of best practices to test design, test assets, and the assessment of the research findings.
• Work closely with Product, Engineering, and key cross-functional stakeholders to ensure digital products meet user needs while respecting technical architecture and constraints. You’ll balance multiple priorities and demonstrate sound judgment and business acumen when evaluating and recommending potential trade-offs.
• Give and receive feedback and critique effectively and tactfully, as we review together regularly to refine and hone our work.
• Apply and help to maintain our evolving design system.

• Bachelor’s Degree in Design, Human-Computer Interaction, Interaction Design, Psychology, a related discipline, or equivalent practical experience
• Minimum 5 years of experience in UX or digital product design
• Experience working in close collaboration with product management and technology teams to break down complex workflows and requirements
• Comfort working across the full product life cycle, from early stage analysis through development support
• Expertise in Figma with a strong portfolio to demonstrate your design thinking process, how you approach and solve problems, and your knowledge of visual design principles
• Experience collaborating with other designers and presenting your work to a variety of stakeholders
• Top-notch interpersonal and communication skills; must be comfortable explaining rationale for design choices and be receptive to feedback and new ideas
• Demonstrates initiative, self-motivation, creative problem-solving, and independence, with the ability to adapt and respond to changes and pivots as needed
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives, including managing aggressive deadlines
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

• Hybrid workplace at the Club Support Center in Hampton, NH
• Volunteer days off
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Free Black Card membership and fun exercise incentives
• Company-sponsored social events
• Access to our private gym at the Club Support Center, complete with locker rooms and Black Card area
• Delicious, healthy breakfast and lunch options served at our Club Support Center café

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.